Phone: (03) 9394 9477
Address: 101 Broadbeach Circuit, Sanctuary Lakes VIC 3030
About Security at Sanctuary Lakes Resort
Security is provided for Sanctuary Lakes Resort residents 24 hours a day, every day of the year in a coordinated three-part system that consists of:
- Mobile road patrols
- Residential back-to-base alarm system monitoring
- Monitoring by a specialist electronic monitoring system
The Security Office is located on the corner of Sanctuary Lakes North Boulevard and Broadbeach Circuit (at the entry to the Lakeside Central gated community). The Resort Service Officers (RSOs) can be contact by phone 24 hours a day.
If the Security Office is unattended, voicemail is available for you to leave a message. The call may also be transferred to Stay Safe Security if the RSO is involved with another matter. When calling, it is important to provide the RSO or Stay Safe with your details – your name, contact phone number, property address, the problem you are calling about and any other information relevant to the issue.
If you witness a crime or feel your safety or the safety of others is at risk, please contact the police on Triple Zero (000) prior to calling Security. Resort Service Offices are unarmed and instructed to observe and report matters to Victoria Police. RSO’s are in regular contact with Victoria Police. If you observe any unusual of suspicious behaviour please contact Security. RSO’s are instructed they are not to be involved in any crowd control including incidences of houses let on a short term rental basis.
NBN ALARM UPGRADE FOR NBN CONNECTIVITY
We are pleased to advise the new NBN Ready Alarm systems are available for installation.
As you may be aware, the NBN Rollout has commenced at Sanctuary Lakes Resort.
The NBN Rollout will affect your back-to-base monitoring system, and therefore we strongly recommend that you install a PermaConn. Which is a 4/5G device which will continue to work after the 4G system is upgraded to 5G unit before connecting to NBN.
SLR Security is currently installing three Wireless Alarm Monitoring devices:
PM24 -Single Sim: Alarm communicator using a 3G/4G Path (Mobile Data Network) eliminating the need for a fixed phone line. The unit is installed in the alarm panel by our qualified technician and connected to our monitoring centre. No more call charges or future phone line rental fees will be incurred.
The cost of the above device is $175 (inc GST).
- PM24 -Single Sim + APP: Alarm communicator using a 3G/4G Path (Mobile Data Network) eliminating the need for a fixed phone line. The unit is installed in the alarm panel by our qualified technician and connected to our monitoring centre. No more call charges or future phone line rental fees will be incurred. There is also an app available (at your cost - a once only cost of roughly $2.00 payment is the only extra expense) which enables the user to arm and disarm and check the status of the alarm system remotely.
The cost of the above device is $300 (inc GST).
PM45 – Dual Sim: Alarm communicator with dual Sim 3G/4G Path. In addition to the PM24 features this Alarm Communicator has the ability to switch between mobile networks should one fail. There is also an app available (at your cost - a $9 per month app subscription) which enables the user to arm and disarm and check the status of the alarm system remotely.
The cost of the above device is $360 (inc GST).
Note - not all alarm systems will be compliant with the PM45.
SLR Security does not provide the app, however we will advise you how to after the installation.
The units are independent from any communication services like NBN, internet and landlines. There are no external telephone lines, therefore, the alarm will continue to operate during power outages via the alarm backup battery. The PM24 will report to the control room on a daily basis and the PM45 will report on an hourly basis.
If you would like to schedule installation please complete this form: NBN Ready Alarm System Request Form.
More FAQ’s can be found here: NBN Ready Alarm System FAQs.
Finally, please note that some properties have advised when having NBN connected before installing a PermaConn unit, or before ensuring the Alarm Panel is isolated from the NBN service they have suffered Dialled Failure. This can be a very expensive problem to fix, in excess of $1,000 depending on the panel type & model. As a minimum precaution the Alarm Panel Phone cable should be disconnected from the Phone Jack before installing NBN.
Supply and installation can only be undertaken by an SLR Technician if the Resident wants the monitoring fee to be paid by SLRS.
NBN Ready Alarm System Request - for use when requesting an NBN compatible security alarm.
Alarm Commissioning Request – for use when establishing an alarm system in a house.
Home Security Authority - for use when your personal or contact details may have changed.
Alarm System Power Down Request Fault - for use when a temporary disconnection is requested due to a persistent fault that requires a maintenance call.
Alarm System Power Down Request Vacating - for use when vacating the house.
Alarm Service Request – for use when requesting maintenance to your alarm system.
Key Holding Authority - A key to access your property can be left with SLR Security. The key will only be used in accordance with the conditions shown on the Key Holding Authority Form. The service is free of charge.
Holiday Notification - Residents may wish to advise Security when their house will be vacant. The service is free of charge.
Having SLR Security on site is an extremely valuable resource for all residents, but have you ever wondered how valuable?
According to the latest figures from the Crime Statistics Agency, statistics show that the crime level in Sanctuary Lakes is significantly lower than that of Point Cook, and the wider Wyndham municipality. The crime rate in Sanctuary Lakes is 71% less than Point Cook, and 77% less than throughout Wyndham.
Below is a chart showing the top 4 incident categories in Wyndham, as well as the number of reported incidents.
The top 4 categories are as follows:
* Burglary / Break and Enter
* Property Damage
* Assault and Related Offences
As you can see having security onsite doesn't mean no crime, but it definitely does mean low crime. Per every 1000 people 6.2 people in Sanctuary Lakes are affected by crime per annum, compared to 21 people in Point Cook and 28 people in Wyndham per annum.
Keeping our resort safe is a team effort and residents are reminded to lock their homes as well as have compliant alarm systems. Lock vehicles and keep valuables hidden from view and finally, if you see something suspicious or feel that something isn't quite right - report it.